Job description
We are currently hiring a full-time CX office manager for one of our clients.
The CX Office Manager plays a pivotal role in enabling the Head of CX to operate at full strategic capacity. This position combines executive-level content production, business intelligence, vendor coordination, and operational discipline into a single highly trusted role. The ideal candidate is a proactive, detail-obsessed professional who thrives in complex, multi-stakeholder environments and knows how to get things done.
In this role, you will:
- Deliver executive-level presentations for senior leadership and CX governance forums
- Use AI tools to efficiently create high-quality, on-brand content
- Translate complex data into clear, compelling visual narratives
- Manage and improve the VoC Office documentation ecosystem (structure, versioning, standards)
- Proactively anticipate and prepare documentation aligned with key milestones
- Draft internal communications and consolidate inputs for reports and executive briefings
- Ensure clarity and consistency across CX communications
- Manage vendors and budgets, ensuring SLA delivery and tracking spend vs. plan
- Maintain vendor and contract oversight (trackers, renewals, reviews)
- Track priorities, manage follow-ups, and coordinate agenda, meetings, and events
- Act as the central point of contact for internal coordination
This is a full-time position (38 hours/week) with a flexible working schedule. The role offers a hybrid work setup, with a mix of home working and on-site presence in Wommelgem and Zaventem.
Your profile
Candidate Requirements:
- Language: Fluent/native English (written & verbal); French is a strong asset
- Proactivity: Anticipates stakeholder needs and acts independently; solution-oriented mindset
- Matrix navigation: Comfortable in complex, global matrix organisations with diverse stakeholders
- AI proficiency: Hands-on experience with AI tools (e.g., Microsoft Copilot, AI writing assistants, MS365 suite); advanced in PowerPoint, SharePoint, Teams
- Project management: Manages multiple workstreams, prioritises effectively, meets deadlines with minimal supervision (PM tools a plus)
- Attention to detail: High accuracy standards; identifies and resolves issues before reaching leadership
- AI mindset: Strong interest in driving AI adoption within a global team
- Communication & follow-up: Excellent communication skills; confident and persistent in stakeholder follow-up
- Experience supporting corporate teams and/or executives in a global environment
- Strong technology affinity
- 10+ years’ experience (or 5–10 years for high-potential), ideally in Customer Service, Consulting, or Communication
- Experience in Customer Experience (CX) and/or Employee Experience (EX)
Our offer
You will join one of our clients, a company where values such as initiative, respect and professionalism are highly valued.
In addition to a competitive monthly salary, we offer an attractive benefits package, including:
- A net daily allowance
- Meal and eco vouchers
- A performance-based non-recurring bonus
- Full reimbursement of commuting costs
- Comprehensive hospitalisation insurance, with the option to extend coverage to family members
1930 ZAVENTEM
If you are interested in this exciting opportunity, we would love to hear from you. Please send your resume (reference CX) with recent picture and a cover letter outlining your suitability for the role to sylvia.gea@eligio.be!